Frequently Asked Questions

Everything you need to know about your U.S. Polo Assn. shopping experience.

How can I track my order status?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy for apparel and accessories?

We offer a 30-day return policy for all unworn, unwashed items with original tags still attached. Please note that certain items, such as intimate apparel or final sale products, are not eligible for return.

Are the products sold on this site authentic U.S. Polo Assn. merchandise?

Yes, this is the official online store. All products are 100% authentic and officially sanctioned by the United States Polo Association (USPA), the governing body for the sport of polo in the United States.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

How do I determine the correct size for me?

Each product page features a detailed 'Size Guide' link. We recommend comparing your body measurements against our chart to ensure the perfect fit for our classic and slim-fit collections.

Do you offer international shipping?

Currently, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and will be calculated automatically at checkout based on your location.